Countertop Installation Information and FAQs

Now that you’ve made your color and edge profile selections, soon it will be time to install your new counter tops. To help prepare for the high quality installation of your new product, granite, marble or quartz, we’ve compiled answers to some of your frequently asked questions.
ONCE YOU PURCHASE THE STONE…

If you’re remodeling, our company will work with you to schedule appointments for measurements and installation 805 620 7551 . With new construction, your builder will typically coordinate the installation for you

WHAT'S INCLUDED ON THE PRICE?
Material, fabrication, delivery and installation.
WHAT'S NOT INCLUDED ON THE PRICE?
Demolition, plywood, sink cut out.
WHAT 'S YOUR LEAD TIME?
4-5 days after we take measurements of your project.
WHY DO I NEED TO PAY FOR THE LEFT OVER MATERIAL?
If there is leftover, you will be charged at cost only. Whatever it cost us, that’s what you pay for it.
IF I PROVIDE THE MATERIAL, CAN YOU FABRICATE AND INSTALL?
Yes, the price is not less than $27.99 sqft.
WHAT 'S YOUR LEAD TIME?
4-5 days after we take measurements of your project.
CAN YOU COME TO DO AN IN HOME ESTIMATE?
Yes, once you agree with the proposal and confirm your deposit, then we will send a technician to take templates.
I'M NOT SURE IF I'M GOING TO HIRE YOUR COMPANY, BUT I WANT YOU TO COME AND GIVE US AN ESTIMATE.
Yes, but an estimate fee will be applied. Then once you approve the project, the estimate fee will be credited towards your project.
I'M READY TO START THE PROJECT AND HIRE YOUR COMPANY, WHAT'S NEXT?
Sign the proposal we sent you, and then forward back to us along with an initial deposit due at signing. You can pay the deposit with credit card as well.
DO I NEED TO GIVE YOU A DEPOSIT AT SIGNING OF THE PROPOSAL?
Yes, once your appointment and your initial deposit are confirmed, then we could take samples to you on the day we take templates.
CAN YOU BRING SAMPLES TO MY PLACE?
Yes, we require an initial deposit at signing before we go and take measurements.
CAN I GO TO YOUR SHOWROOM AND SEE SOME SAMPLES?
Yes, we are located at 12111 Branford St Unit F-1, Sun Valley, CA 91352 Business hours: M-F 8-4pm, Sat 10-1pm, Sundays closed.
DO I NEED TO SEND YOU THE DRAWING/DIMENSIONS FOR AN ESTIMATE?
Yes, in order to give you an estimate you will send us a drawing/dimension of your countertops/area you want us to work on. Include backsplash, bars. You can even use the sketch you were provided from your cabinet/tile/contractor company.
HOW CAN I SEND THE MEASUREMENT/SKETCH TO YOU?
Fax: 310-300-0686 Email: support@planetstoneglobal.com Take a picture with your cellphone and email it Upload it on our website
CAN YOUR PROVIDE REFERRALS/REVIEWS OF YOUR PREVIOUS JOBS?
Yes, check our reviews at www.angieslist.com

Upon request clients letters can be shown to you
WHO WILL REMOVE MY OLD COUNTERTOPS?
Unless it is pre-arranged and included in the contract, Planet Stone installers will not tear out your existing countertops. It is the customer’s responsibility to arrange for the removal of existing countertops prior to installation. (ALSO, plywood installation) All details should be worked out and detailed in your Purchase Agreement prior to the arrival of the installers.

If Planet Stone is contracted to tear out any existing countertops, the customer is responsible for removal of all items in the base cabinets.
WHEN MY OLD COUNTERTOP IS REMOVED, WILL I BE WITHOUT A SINK?
Yes! Planet Stone is not licensed for plumbing. While the process usually takes between one and two weeks, demolition can be completed the day of installation to avoid any inconvenience. The customer is responsible for contacting a local plumber for reconnection. If a general contractor is involved, you can often arrange to have a temporary sink installed.
HOW SHOULD I PREPARE WALLS OR CABINETS FOR INSTALLATION OF MY NEW COUNTERTOP?
To avoid installation difficulties and delays, please be sure walls and cabinets are structurally sound, straight, level and square.
HOW DO I ASSURE ACCURATE MEASUREMENTS OF MY COUNTERTOP AREA?
All cabinets must be installed on the same plane. Sinks and cook tops should also be available at the site during initial measurements. To verify cutout dimensions, you must review what is covered in your Purchase Agreement to ascertain responsibility of our installer.
WHO IS RESPONSIBLE FOR MAKING SURE BUILT-IN ELEMENTS
(Sink, stove, appliances, faucet holes, etc..) Fit together?
This is the responsibility of the purchaser or general contractor. Planet stone is only responsible for making the necessary cutouts for any sinks, faucets and cook tops, to be later installed by the customer or general contractor.

In the case of an under mount sink, Planet Stone will install the sink, but is not licensed to connect any plumbing.
DO FIXTURES AND APPLIANCES NEED TO BE ON SITE DURING THE INSTALLATION?
Yes. For proper cutout size verification, it is necessary to have the sink and faucet fixtures, as well as any appliances, available during installation.
WILL MY WALLS AND OTHER ADJACENT SURFACES BE PROTECTED DURING INSTALLATION?
Every effort is made to protect your walls and other adjacent surfaces. When a heavy, natural stone, countertop is installed, however, some scuffing may occur. Any “touch ups” needed are the responsibility of the homeowner.
MATERIALS WARRANTY
The factories and quarries are the ones who create the finished product on the face or surfaces of the slab. Planet Stone is, therefore, not responsible for any imperfections on the face of the stones. Planet Stone is the fabricator who cuts the slab and/or edges according to the necessary measurements for installation.

Planet Stone is not responsible for natural variations in the colors and distribution of the pattern or natural variations in the background tones, including any spots or blemishes. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect the structural integrity of the material. An exact color cannot be guaranteed with natural stone or quartz.

According to Caesar Stone, warranties are at the sole discretion of Caesar Stone USA, Inc. No representative, dealer, salesperson, distributor, fabricator or any other person is authorized to make any warranty or promises on behalf of Caesar Stone USA, Inc., with respect to the Caesar Stone quartz surfacing products. Customers need to register their product within a maximum of 30 days.
For registration of warranty, please make sure you register with the brand ordered.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY COUNTERTOP INSTALLATION?
Planet Stone will be happy to answer any questions you may have. Please call us at 805.620.7551

Learn how to do the Drawing for your quote